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Villa Hills, Ky. · Kenton County

The Carpenter’s Trace Journal

Utilities in Villa Hills: Power, Gas, Water, Sewer & Trash

Moving to Carpenter's Trace or setting up service? Here's who provides electricity, gas, water, sewer and trash in Villa Hills, how to report problems, and what to know about calling 811 before you dig.

Checked against official sources October 7, 2026.

Electric and natural gas: Duke Energy

Duke Energy provides electric and natural gas service in Northern Kentucky. You can report a power outage online, through the Duke Energy app, or by texting OUT to 57801. To check the status of outages around you, use Duke's outage map.

Treat every downed power line as energized. Stay away and report it right away.

If you smell gas, leave the building immediately and keep others away. From a safe place, call 911 and then Duke Energy's gas emergency line at 800.634.4300.

Water: Northern Kentucky Water District

The Northern Kentucky Water District (NKWD) supplies drinking water. Its board meets at noon on the 3rd Thursday of each month at the district office in Erlanger. The Kentucky Public Service Commission regulates its rates, fees and charges.

Your NKWD account also drives your sewer bill: SD1 bills sewer service from water district records, so starting or stopping sewer service is done through NKWD.

Sewer and stormwater: SD1

Sanitation District No. 1 of Northern Kentucky (SD1) treats wastewater and manages stormwater for 29 cities and parts of three counties.

SD1’s fiscal year 2027 residential sewer rates are a $40/month base rate, which covers the first 2 HCF of water, plus a $5/month environmental surcharge and $4 per HCF above 2 HCF. Your variable charge is based on your winter water use. For NKWD customers, SD1 measures the November 1–April 30 meter readings, so lawn watering doesn’t count against you.

Single-family homes also pay a flat stormwater fee of $3.70 a month for one equivalent residential unit (ERU), reduced from $3.90 in fiscal year 2027.

Report sewer emergencies, including basement backups, overflows, overland flooding and collapsed pipes, at 859-578-7450, option 1. The private sewer lateral from your house to the public sewer is the homeowner's responsibility, but SD1 runs a Backup Assistance Program and a Private Lateral Repair Program that can help.

Trash and recycling: Rumpke (city contract)

The City of Villa Hills contracts with Rumpke for weekly trash collection. To get a trash can, contact Rumpke directly and they will deliver one. Recycling bins can be picked up from the Villa Hills Public Works garage at 719 Rogers Rd, next to the Police Department.

Bundle brush in pieces no longer than 4 feet and under 75 pounds. Every container must be light enough for one person to handle. For large items or extra brush, call Rumpke at 877-786-7537 to schedule a separate pickup.

For things Rumpke won’t take, Kenton County offers a free monthly landfill voucher program (Bavarian Landfill), Big Blue Bin recycling drop-offs and household hazardous waste events.

Internet and cable

TBNK, Northern Kentucky's public-access channel, airs on Spectrum channel 204 and Fioptics channel 816. That means both providers run cable systems in the area. Availability varies by street, so look up your exact address on the FCC National Broadband Map to see which providers serve your home.

Call 811 before you dig

Kentucky law requires you to contact Kentucky 811 before any digging, even small jobs like planting a tree or setting fence posts. It's free. Mark your dig area with white paint or flags, submit a request, then wait at least two full working days for utilities to mark their lines. Locate requests are valid for 21 calendar days.

Frequently asked questions

›Who provides electricity in Villa Hills, KY?

Duke Energy. Report outages online, in the Duke Energy app, or by texting OUT to 57801.

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›How do I report a Duke Energy power outage in Northern Kentucky?

Text OUT to 57801, report online at duke-energy.com, or call the automated line at 800-543-5599. Do not call 911 for a non-emergency outage.

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›Where can I see a map of current power outages?

Duke Energy's online outage map shows current outages and restoration information.

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›What should I do if I smell natural gas?

Leave right away, keep others away, and from a safe spot call 911 and Duke Energy at 800.634.4300.

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›Who is the water company for Villa Hills?

The Northern Kentucky Water District, 2835 Crescent Springs Road, Erlanger, KY 41018, phone 859-578-9898.

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›How do I start sewer service with SD1?

Contact your water district. SD1 bills from water district records, so NKWD customers call 859-578-9898 to start or stop sewer service.

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›Why is my SD1 sewer bill so high?

Residential customers pay a $40 monthly base rate (covering the first 2 HCF), a $5 environmental surcharge, and $4 per HCF above that, based on winter water use. There is also a $3.70 monthly stormwater fee.

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›Who do I call about a sewer backup in my basement?

SD1 at 859-578-7450, option 1. If you have had a backup, ask about the Backup Assistance Program.

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›Who picks up trash in Villa Hills?

Rumpke, under a city contract, collects trash once a week. Contact Rumpke for a trash can; recycling bins are available at the Villa Hills Public Works garage, 719 Rogers Rd.

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›How do I get rid of large items or a pile of brush?

Call Rumpke at 877-786-7537 to schedule a separate pickup. Brush must be cut into pieces no longer than 4 feet, bundled, and kept under 75 pounds.

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›Do I need to call 811 to plant a tree or put in a fence?

Yes. Contacting Kentucky 811 is free and required by law before any digging. Wait at least two full working days for lines to be marked.

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›What internet providers serve Villa Hills?

TBNK's community channel is carried on Spectrum (204) and Fioptics (816) in the area. Check your exact address on the FCC National Broadband Map to see which providers serve your home.

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